TERMS & CONDITIONS
Welcome to Consumer Mitra
Consumer Mitra is the trade name of M/s IDT Laxmi Realisation Services, a proprietorship firm. By accessing and using our website and services, you agree to be bound by these Terms and Conditions, our Privacy Statement, and any other policies or guidelines incorporated herein by reference. If you do not agree with these terms, please do not use our website or services.
Acceptance of Terms
By using our website, you confirm that you are legally capable of entering into binding agreements and that you accept and agree to abide by these Terms and Conditions, along with any additional policies published on our site.
Our Services
Consumer Mitra is an online platform dedicated to providing reliable communication and consultancy services. We facilitate interactions between our clients and experienced professionals, including expert consultants and legal advisors. Please note:
• We are not a law firm and do not represent clients in court.
• Our services include evaluating your case, guiding you through available resolution options, and filing formal complaints where applicable.
• While we strive to offer the best solutions and advice, we do not guarantee specific outcomes.
Service Engagement
• Initial Consultation and Processing: Upon receiving your complaint and payment, our team will schedule an initial call and provide you with a detailed written plan outlining our approach.
• Processing Time: Our standard procedure spans 25 days from the receipt of your complaint and fees. If your case requires reopening or additional work, further retention fees may be applied.
• Acceptance: By making a payment and engaging our services, you confirm your acceptance of these Terms and Conditions and authorize us to begin our process on your behalf.
Payment and Fees
• Service Charges: Fees for our services will be communicated clearly before any work begins. These fees are required to streamline and maintain the quality of our service.
• Additional Charges: In cases where further assistance or reopening of a case is needed, additional retention fees may be charged.
• Refunds: Please review our Refund Policy (see Section 6) for details on circumstances under which refunds may be provided.
Privacy Statement
We are committed to safeguarding your privacy. Our dedicated team collects and processes only the necessary information required to provide our services. We continuously review our data handling practices and adhere to applicable data protection regulations. While we take all reasonable measures to secure your data, you agree that:
• You are responsible for maintaining the confidentiality of your account information.
• We will not be liable for any breach or unauthorized access resulting from factors beyond our control.
Refund Policy
Consumer Mitra strives to deliver high-quality services. However, due to the nature of consultancy and resolution services, refunds are subject to the following conditions:
• Service Incompletion: Refunds may be considered if we fail to commence the agreed services within the specified timeframe.
• Case Cancellation: If you decide to cancel the service before any substantial work has been performed, you may be eligible for a partial refund after deducting any administrative costs incurred.
• No Guaranteed Outcomes: As our services do not guarantee a particular result, refunds will not be provided solely based on unsatisfactory outcomes.
• Any refund requests must be submitted in writing to our support team and will be evaluated on a case-by-case basis.
Who We Are
Consumer Mitra, operating under M/s IDT Laxmi Realisation Services, is committed to providing a platform for effective communication and resolution of grievances. Our mission is to:
• Offer expert guidance and resolution options through a streamlined, transparent process.
• Maintain integrity in our dealings while ensuring that no individual or entity’s reputation is unnecessarily compromised.
• Work collaboratively with our clients to address and resolve issues efficiently.
For Any Grievance
If you have any questions, concerns, or complaints about our services, please contact us at:
Email: complaint@consumermitra.com
We are committed to resolving any issues in a timely and professional manner.
Modifications to the Terms
We reserve the right to modify or update these Terms and Conditions at any time. Changes will be posted on our website, and your continued use of our services constitutes your acceptance of any revised terms. It is your responsibility to review these Terms periodically.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which Consumer Mitra operates. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the relevant courts.
By using our website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you do not agree, please refrain from using our platform.